Uninterrupted IT Performance
Assured!
Trusted by SMBs, Enterprises & Government
27+ Years of Global-Certified IT Distribution
& Support.
Start building a future-proof infrastructure with a
partner you can undeniably trust. We simplify
complexity, so you can innovate freely.
The key constraints companies face are holding them back
from achieving stronger ROI.
Unreliable Delivery
Fragmented Support
Escalating Costs
Why Choose Global Brand AMC?
We don’t just provide solutions; we provide peace of mind.
Reliable Expertise
27+ years across 30 branches & 27 service centers.
End-to-End Infrastructure
From design and deployment to AMC and beyond.
Modular, Scalable Solutions
Tailored for SMBs to large corporates, data science to education & government.
Secure & Future-Proof
Next-gen networking, cybersecurity shields, and cloud integration.
Partners & Certifications
ISO 9001 & ISO 27001 Certified
What We Do & How We Do It
Every project is customized to fit your unique requirements.
Benefits You’ll Experience
What Success Looks Like with Global Brand AMC
Zero-Hassle Implementation
Single-vendor accountability. Faster IT infrastructure support and
implementation
Predictable Costs
Transparent AMC packages. Annual IT Budgeting for your financial
flexibility.
24/7 Proactive Monitoring
Incident Support in 15 minutes. Avoid downtime; maintain peak
performance.
Certified Specialist Teams
Deep knowledge of your stack; rapid resolution by maintaining IT standards and policies
Scalable Growth Path
Scale up or down without vendor mismanagement.
Security & Compliance
Complete Cyber Security and IT Compliance Certificate
What Our Clients Says
FAQ
What is a Local AMC?
Local Annual Maintenance Contract (LAMC) is a service agreement
between your organization and Global Brand Technology for regular
maintenance, support, and troubleshooting of your IT hardware
(servers, storage, network devices, etc.), provided by our local
certified team.
What types of equipment are covered under Local AMC?
We provide AMC services for:
- Dell, HP, Lenovo Servers
- Enterprise Storage (Dell EMC, HP MSA, etc.)
- SAN Switches
- Networking Devices (Cisco, Juniper, Huawei, Aruba etc.)
- Associated OEM firmware and software support
How is a Local AMC different from OEM AMC?
Local AMC (GBPL)
Cost-effective in local currency (BDT)
Faster local engineer response
Local spare parts availability
More flexible support tiers
Faster local engineer response
Local spare parts availability
More flexible support tiers
OEM AMC
Priced in USD, affected by FX
rates
Centralized/global dispatch
Limited or imported parts
Rigid SLA structures
Centralized/global dispatch
Limited or imported parts
Rigid SLA structures
What support tiers are available?
We offer 3 flexible AMC plans:
• Gold – 24/7 support, 4hr response, critical spares coverage
• Silver – 8hr response, quarterly visits, basic parts support
• Bronze – Business Day support, semi-annual preventive visits
What are your SLA commitments?
We ensure:
Critical issues: Response within 1–4 hours
Onsite dispatch: Same/Next Business Day
Preventive Maintenance: 2 times/year
Firmware & patch updates: Included with service
Do you maintain spare parts locally?
Yes. We maintain critical spare stock in Dhaka (2 depots) and can
deliver quickly to client sites across the country.
How do I log a support request?
You can reach us via:
- Support Email
- Dedicated Helpdesk Number
- Online Ticketing Portal (Coming Soon)
Can I upgrade/downgrade my AMC tier later?
Yes, AMC plans are flexible and can be revised quarterly based on
your operational requirements.
How often do your engineers visit onsite?
Preventive visits are scheduled semi-annually, with on-call visits
available anytime as per SLA.
Can I get reporting and logs of all incidents?
Can I get reporting and logs of all incidents?
:
- Monthly SLA Reports
- Support Log Summary
- Preventive Maintenance Reports
- Asset Health Audit (Optional)
What is the onboarding process for a new AMC?
- Site assessment and asset verification
- SLA definition and contract signing
- Engineer assignment and spare stocking
- Kickoff and service initiation
Is AMC available only in Dhaka?
No. We have country-wide coverage through our branch network,
ensuring fast response and support.
Ready to Secure Your IT Future?
Partner with Bangladesh’s most experienced and trusted IT solutions provider.